Refund Policy
Effective Date: [Insert Effective Date] · Last Updated: [Insert Date]
Thank you for choosing MediaCube360. We strive to provide clear, fair and transparent billing and refund practices. This policy applies to payments made for services purchased via https://mediacube360.com/.
1. General
Because our Services are custom digital and professional services, refunds are limited. Please review the project proposal, SOW and payment schedule carefully before making a payment.
2. Pre-Project Cancellations
If you cancel a project before work begins and no resources have been allocated, we will refund the full amount minus any non-refundable transaction fees charged by the payment provider.
3. Post-Project Start / Work-in-Progress
If work has started (design, development, resources allocated), refunds are not available for the portion of work already completed. We may offer a partial refund at our discretion after deducting costs for work performed, third-party purchases and administrative fees.
4. Double Payments & Unauthorized Transactions
If you believe a duplicate or unauthorized transaction has occurred, contact billing@mediacube360.com immediately with transaction details. After verification, duplicate payments or proven unauthorized transactions will be refunded within 7–10 business days to the original payment method.
5. Refund Request Procedure
- Email billing@mediacube360.com with your name, invoice number, date of payment and reason for refund.
- We will acknowledge receipt within 3 business days and investigate the request.
- If approved, refunds will be issued to the original payment method within 7–10 business days (processing time may vary by gateway/bank).
6. Disputes
If you are not satisfied with our resolution, you may escalate the matter by contacting support@mediacube360.com. Disputes will be resolved under the governing law clause in our Terms & Conditions.